FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Could you provide samples to your custome?

Yes, we can. We can provide sample in stock . And customer has to pay for the sample and courier cost.

How do you guarantee the quality of your products?

We have our own laboratory and all the products are 100% inspected before delivery. All our processes strictly adhere to IATF16949 procedures. And by the way, we have 1 year warranty from BL issue date if you use our product in proper way.

Could you provide customize service?

Yes, if you can’t find goods you need in our category, you can send your requirements to us, and our professional R&D team will design the ac compressor specially for you.

How about your delivery time?

The fastest delivery time is 10 days and the average delivery time is 30 days after you confirmed.

What is your terms of delivery?

FOB Shanghai.

What should I do if my order never arrived?

Be sure that all of your orders have shipped already. If your order displays your package on the tracking website has been sent, and you don't receive it in 2 weeks; please contact customer service for assistance.

How can I track my order?

You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.

Are all your items in stock?

Generally speaking, all of our items listed on the website are available. But occasionally some items may be out of order due to strong demand. If you pickup an item and pay for it, but for any reason it is not available, we will contact you as quickly as possible, and either suggest you to choose the other similar item or process a promptly refund to your account.

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